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1.How far in advance should I start the wedding dress shopping?
2.Can I check fabric swatches before ordering?
3.Can I have a dress made exactly to my measurements.
4.Can I make any changes to the dress style or details, and if so how much will it cost?
5.How can I know that the correct size that fit the best?
6.When can I receive the dress?
7.What about the payment methods?
8. Are products available on rush order?
9.How can I check the progress of my order?
10.Can I place an order if I am outside of the USA?
11.Is there a charge for sales tax?
12.Return Policy


1.How far in advance should I start the wedding dress shopping?
We suggest more than 2 months prior to your wedding date, most of the time will actually be taken from yourselves when choosing the perfect gown and taking down all your measurement details. However do ensure you leave 1 out of the 2 months to us to make the dress and allow extra time for any unforeseen alterations or shipping complications.

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2.Can I check fabric swatches before ordering?
We have fabric swatches available for purchase, but with a shipping fee 20USD. You can order this in every page of our dress catalogue.

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3.Can I have a dress made exactly to my measurements.
Of course you can, Wedding Dress specializes in custom made dresses, so you can be sure to get a dress to fit you perfectly. Once you have decided on the dress you want, simply click the custom size tab and proceed to fill in all the specific details, leaving any comments of other requirements that you may have.

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4.Can I make any changes to the dress style or details, and if so how much will it cost?
Yes, we are willing to alter the styling details and colour for free. You just need to leave the specific requirements on the dress page, after which, you will receive a confirmation email from us and if there are any extra charges, we will notify you at this point, or simply contact us if you are ensure about anything. Please note that we do not recommend any styling details, as it may alter the effect of the design and the processing time will take much longer.

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5.How can I know that the correct size that fit the best?
Have someone help measure you, as it is really difficult to get an accurate measurement by yourself. Ensure that you fill in the while measurement chart in carefully, measure twice for confirmation and choose the larger size in case it's a little too tight.

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6.When can I receive the dress?
Generally speaking, 10 - 25 working days are required, the processing time is usually between 10 - 25 workdays and shipping time is between 3 - 5 working days. For more information, please see our Shipping & Payment section.

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7.What about the payment methods?
We only accept PayPal at the moment since the payment is safe, immediate, convenient and a traceable way to pay. If you have any problems opening an account, then please contact one of our service members.

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8. Are products available on rush order?
Yes, our normal processing time is 10-25 workdays, but we can make any rush order within 3-7 workdays, however we will apply an additional charge of 25USD.

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9.How can I check the progress of my order?
Once you place your order with the correct shipping address, we will send a notification email, alongside a tracking number, to help you check the status at any time.

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10.Can I place an order if I am outside of the USA?
Yes, you can. We accept all international shoppers, but in this situation, you will need to contact us for more details. Please keep in mind that the items in the shipment must not be prohibited by embargo or national or international restrictions.

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11.Is there a charge for sales tax?
No. There is no charge of sales tax on all orders.

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12.Return Policy
This wedding gown must be returned within 7 days of accepting the delivery. No Refund: Over 7 Days still not returned. This wedding gown must be unworn and in the original condition even after tried on for fit and size. No Refund: Worn, Perfumed, Altered or without the original Brand&Labels. Not fit for you(with wrong size), the quality problem No Refund: Custom-made Petite or Plus Size and Made to your Specification. It is buyers' responsibility to pay the return or exchange postage.

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Last Updated: 22 Dec 2013 22:34:28 PST home  |  about  |  terms  |  contact
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